Operational availability of the POS system is crucial to every restaurant. A “down” POS results in angry customers, leading to a loss of customers, and finally, a decrease in profit. So why not fault proof your POS?

What is redundancy?

Having a redundant system makes sure that you can resume POS operations quickly in the event of a hardware or software failure on the primary server. Redundancy is a program that mirrors the data saved on the main server, and saves it on a backup server. The identical data is then used to take over and continue operation until the primary server is fixed.

Why is redundancy important?

A redundant system maintains daily operations. The cost to achieve data redundancy will be minimal compared to the price you might pay in lost sales should your main POS database become inoperable, due to network or other failure.

Think about this scenario: A new customer walks in and places an order at your restaurant. Suddenly, your POS server, the main computer that controls all of the POS operations,  fails. How?  Power supply burns out, lightning strike, cooling fan failure -these are just a few of the things that can cause a potential POS disaster. Without a redundant system, it could take hours to get your server back online, resulting in a customer that walks out, and potentially does not return.

Of course, you could have your waiters manually take orders, but with that solution you risk incorrect order total calculations, missed items, incorrect taxes, long delays, and lost revenue from not turning tables and seating new customers.

With Restaurant Manager’s RmFailSafe all of the POS data is mirrored in real-time to a backup server, back-office pc, or even a POS station. When a disruptive failure occurs the backup server can take over in less than 2 minutes with minimal interaction from restaurant management, creating a fully redundant fault-tolerant solution that ensures the highest level of confidence and operational up-time at your restaurant.

Protecting your restaurant is important, and a redundant system can help eliminate the headaches of a sudden technology crash.

Author: Remigijus Pavydis